Quality is something we guarantee.

If for any reason you are not satisfied with your purchase, we are happy to offer a refund, store credit, or exchange (depending on item availability) for returned items. 

1. Eligibility for Return
   You have a generous window of 2 business days from the moment you receive your package to claim a refund. We simply ask that you keep the item in its original packaging, unused, and in the same pristine condition as when it arrived.
   Just a heads-up, our special prices and sale items unfortunately don't qualify for refunds. However, we're more than happy to assist with an exchange within three days of your purchase.
   If you're picking up your order, remember: for regular purchases, the timeframe for refunds is five days in our shop waiting for you to pick it up + 48 hours to claim the refund. (7 days in total)
   Therefore, for sale items, you've got 3 days to swing by and 48 hours to claim for refund. (5 days in total)
2. Let's Stay Connected
   Reach out to our friendly customer support team via email jillparis.boutique@gmail.com or phone +972 537080826, and 
   if you initiate the return within the specified timeframe and meet the return eligibility criteria, we're happy to assist you.
3. Easy Return Process
   We'll send a delivery man to your doorbell. 
4. Fees? Shipping and Return
   While we wish we could cover all costs, shipping fees for the initial purchase are non-refundable. For returns, the return shipping fees will be your responsibility, and they'll match the original shipping fees you paid when you placed your order (not apply to customers that got free shipping)
   Please note that all refunds are subject to a 5% processing fee, which will be deducted from the refunded amount.
   

If you receive a product from us that is damaged or defective, please email jillparis.boutique@gmail.com and include a photo for reference.

ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 וחוק הגנת הצרכן, התשמ"א-1981

Quality is something we guarantee.

If for any reason you are not satisfied with your purchase, we are happy to offer a refund, store credit, or exchange (depending on item availability) for returned items. 

1. Let's Stay Connected
   We kindly request that you let us know within one week of delivery if you wish to return the product for an exchange. Reach out to our friendly customer support team via email jillparis.boutique@gmail.com or phone +972 537080826, and 
   if you initiate the return within the specified timeframe and meet the return eligibility criteria, we're happy to assist with an exchange. Let us know the alternative item you desire, and we'll make the necessary arrangements.
   Just a heads-up, our special prices and sale items unfortunately don't qualify for refunds. However, we're more than happy to assist with an exchange within three days of your purchase.
   If you're picking up your order, remember: for regular purchases, the timeframe for refunds is one week in our shop waiting for you to pick it up + 7 days to ask for an exchange. (14 days in total)
   Therefore, for sale items, you've got 3 days to swing by and 3 days to ask for an exchange. (6 days in total)
2. Easy Return Process
   We give you an additional week to make the return shipment. We'll send a delivery man to your doorbell. 
3. Fees? Shipping and Return
   While we wish we could cover all costs, shipping fees for the initial purchase are non-refundable. For returns, the return shipping fees will be your responsibility, and they'll match the original shipping fees you paid when you placed your order. (not apply to customers that got free shipping)

If you receive a product from us that is damaged or defective, please email jillparis.boutique@gmail.com and include a photo for reference.

Worldwide - Flat rate 180₪ 

Israel - Express shipping 45₪ 
(except for discounted shipping)

Please be mindful standard shipping times do not include weekends, holidays, weather interferance and any unforeseen delays that may arise with the courier service.

Israel Express Shipping: 2-4 business days

International EMS Shipping: 8-16 business days 

Please be mindful standard shipping times do not include weekends, holidays, weather interferance and any unforeseen delays that may arise with the courier service.

As soon as your order is shipped we will send you a track & trace link by mail.

Any order shipped outside of Israel may be subject to import duties, taxes and/or charges. Customers who have any issues with their shipments, please contact us at jillparis.boutique@gmail.com

Any import duties, taxes and/or charges are not covered or reimbursed through JILL PARIS, and are not included in or subject to refunds should an order/item(s) be returned/exchanged.